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Shipping

The Shipping Policy

Effective Date: [1-Jan-2026]

Welcome to Auroelle.com (“Auroelle”, “we”, “our”, “us”). This Shipping Policy explains how shipping, delivery, and related timelines work on our marketplace for new and pre-owned products.

1. Shipping Coverage

  • We currently ship within India. 

  • Delivery locations and timelines will vary depending on the seller’s location and courier service availability.

2. Shipping Responsibility

  • Products listed on Auroelle are shipped either:

    • By Aurolle.com or

    • Directly by individual sellers, or

    • Through logistics partners arranged by Auroelle (where applicable)

  • Shipping timelines & costs may differ from product-seller-Zip code combinations.

3. Shipping Charges

  • Shipping charges (if applicable) are clearly displayed at checkout.

  • Charges depend on:

    • Product type, size

    • Shipping location

    • Policies

  • Some products may be offered free shipping, which will be clearly mentioned while check-out

4. Order Processing Time
  • Once you place an order, it is usually confirmed within 24 hours.

  • Orders are typically processed within 1-3 business days after payment confirmation.

  • Processing time may be longer for:

    • Pre-owned items requiring verification

    • Customised or handmade products

    • Seller-specific delays

    • Pin code specific serviceability

You will receive a confirmation once your order is shipped.

5. Tracking Information

  • Once shipped, tracking details will be shared via email or your Auroelle account.

  • Tracking updates are subject to courier partner systems.

6. Failed Delivery Attempts

If a delivery fails due to:

  • Incorrect address

  • Unavailable recipient

  • Refusal to accept delivery

We will call you to help you with this before the order may be returned to the seller. Actual Re-shipping or non acceptance of parcel costs, if any, will be borne by the customer & may be adjusted in future / current orders.

7. Damaged or Missing Items

  • If you receive a damaged or incorrect item, please notify us within 48 hours of delivery.

  • Provide clear images and order details to help us resolve the issue.

  • For pre-owned items, product condition will be clearly mentioned on the product page. 

8. Contact Us

For shipping-related queries, please contact:

Auroelle Support
Email: hi.auroelle@gmail.com, hi@auroelle.com
Website: www.auroelle.com

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  • Email: hi@auroelle.com
  • Phone: +91 90276-31-576