Your cart is empty
You may check out all the available products and buy some in the shop
Return to shopShipping
The Shipping Policy
Effective Date: [1-Jan-2026]
Welcome to Auroelle.com (“Auroelle”, “we”, “our”, “us”). This Shipping Policy explains how shipping, delivery, and related timelines work on our marketplace for new and pre-owned products.
1. Shipping Coverage
We currently ship within India.
Delivery locations and timelines will vary depending on the seller’s location and courier service availability.
2. Shipping Responsibility
Products listed on Auroelle are shipped either:
- By Aurolle.com or
Directly by individual sellers, or
Through logistics partners arranged by Auroelle (where applicable)
Shipping timelines & costs may differ from product-seller-Zip code combinations.
3. Shipping Charges
Shipping charges (if applicable) are clearly displayed at checkout.
Charges depend on:
Product type, size
Shipping location
Policies
Some products may be offered free shipping, which will be clearly mentioned while check-out
4. Order Processing Time
- Once you place an order, it is usually confirmed within 24 hours.
Orders are typically processed within 1-3 business days after payment confirmation.
Processing time may be longer for:
Pre-owned items requiring verification
Customised or handmade products
Seller-specific delays
- Pin code specific serviceability
You will receive a confirmation once your order is shipped.
5. Tracking Information
Once shipped, tracking details will be shared via email or your Auroelle account.
Tracking updates are subject to courier partner systems.
6. Failed Delivery Attempts
If a delivery fails due to:
Incorrect address
Unavailable recipient
Refusal to accept delivery
We will call you to help you with this before the order may be returned to the seller. Actual Re-shipping or non acceptance of parcel costs, if any, will be borne by the customer & may be adjusted in future / current orders.
7. Damaged or Missing Items
If you receive a damaged or incorrect item, please notify us within 48 hours of delivery.
Provide clear images and order details to help us resolve the issue.
For pre-owned items, product condition will be clearly mentioned on the product page.
8. Contact Us
For shipping-related queries, please contact:
Auroelle Support
Email: hi.auroelle@gmail.com, hi@auroelle.com
Website: www.auroelle.com